The brilliant thoughts of overworked minds

Friday, November 18, 2005

Telemarketers


Want to know about this history of telemarketing? Then read this (telemarketing).
But you know what? In spite of all the statistics and reports done, I can't imagine how effective telemarketing really is. Basically, you have a random person in India, who has taken a class in American English and now calls themselves Jack, and give them a headset. People, that headset weilds way too much power for our friend Jack to handle. Jack can now call you at crack of dawn to harass you about credit cards applications or even services you may already have beacuse no one remembered to update Jack's customer list. Take for instance the phone call I received at 9:00 sharp this morning. Now I know what you're thinking-- Sheara, it was 9:00, you should have been awake already-- yeah, well I wasn't. I've been sleep deprived for the past two weeks, and maybe, just maybe, I wanted to sleep in a little today. Mary from Omaha is calling to ask me if I want to switch to Earthlink fast access service. Because I was too sleepy, I didn't have the willpower to tell her to bugger off, nor did I have the prescence of mind to just hang up like I usually do. Or I could have done what my friend Jennie used to do in college when these people called and started to scream hysterically about how my roomate had just jumped out the window and I have to go. Do you think they called 911? Probably not. Probably just dialed the next person on their list. So back to Mary from Omaha. So Mary tells me about how convenient and cheap this will be at $29.99 a month and how they will conveniently add this on to my existing TimeWarner bill. So I'm thinking, damn the TimeWarner people. They're the reason for this call. But then I start thinking, wait, I already have RoadRunner high speed through TimeWarner. So when Mary takes a breath I ask, "Are you competing with RoadRunner?" She says "Oh, you already have RoadRunner? I'll make a note of that. Thanks for your time." Then there's a pause where I'm like, umm...ok.... and then she hung up on me. How on earth can a system like this be an effective method of securing new customers?

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